Home-Start Glasgow North and North Lanarkshire Privacy Notice

At Home-Start Glasgow North and North Lanarkshire we are committed to protecting and respecting your privacy.

This Privacy Notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure, and your rights and choices in relation to your information.

If you have any questions regarding this notice and our privacy practices, or the information we hold about you, please contact us using the details in the ‘How to contact us’ section below.

Who are we?

Home-Start Glasgow North and North Lanarkshire is committed to protecting your personal information and to being transparent about what information we hold. We understand our obligation to you to help you understand how and why we process your personal data. We will only do so in accordance with all applicable UK data protection legislation, including the General Data Protection Regulation. In this notice, ‘HSGNNL’, ‘we’, ‘us’ or ‘our’ means:

  • Home-Start Glasgow North and North Lanarkshire
  • Home-Start Glasgow North and North Lanarkshire is a charitable company limited by guarantee.
  • Company No: SC280855
  • Charity No: SC032736
  • Registered office: Netherton Community Centre, 358 Netherton Road, Glasgow, G13 1AX.
  • Registered with the Information Commissioner – ref no: Z9514930 

The personal data we collect from you, how we collect it and how we use it

Your rights

Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that are likely to apply to you when we are processing your personal information:

Right of access

You have the right to request access to the personal data we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us. If you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please let us know.

Right to restrict use

You have the right to ask us to restrict the processing of some or all your personal information if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.

Right of erasure

You may ask us to delete some or all your personal information, and in certain cases, and subject to certain exceptions, we will do so as far as we are required to by law. In many cases, we will anonymise that information rather than delete it.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or to enter or carry out a contract with you, and (2) the processing is being done by automated means, for example, when you shop from our website, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object

You have the right to object to processing where we are using your personal information based on legitimate interests (or for statistical/research purposes). In these circumstances we will consider your request against our legitimate reasons for continuing to process your information.

You have an absolute right to object to direct marketing.

If you want to exercise any of the above rights, please contact us using the details in the ‘How to contact us’ section below. Please let us have enough information to identify you, let us have proof of your identity and address, and let us know the information to which your request relates. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within 30 days of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For further information on each of your rights, including the circumstances in which they apply, visit the Information Commissioner’s Office (“ICO”) website at https://ico.org.uk/for-the-public 

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it, such as Firewalls, anti-virus protection and encryption. We have developed a set of security policies that include device security, authentication requirements, acceptable usage of resources and data storage requirements. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers, and contractors.

Where we engage third parties to process personal data on our behalf, those third parties do so based on our written instructions to them, are under a duty of confidentiality, and are obliged to implement appropriate technical and organisational measures to ensure the security of data. They are also not allowed to use your personal data for their own purposes.

HSGNNL has in place procedures to deal with any suspected data security breach and will notify you and the Information Commissioner’s Office of a personal data breach when legally required to do so.  

Keeping your information up to date

We take reasonable steps to ensure your information is accurate and up to date. Where possible, we use publicly available sources to identify deceased records or whether you have changed address. We really appreciate it if you let us know when your contact details change.

Young People

We are concerned to protect the privacy of young people under the age of 18. We will explain what data is held and how that data is being processed. We take responsibility for identifying the risks of processing data and mitigate these risks accordingly.

Vulnerable circumstances

We are committed to protecting vulnerable supporters, customers, and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.

Changes to this notice

Any changes we may make to this notice in the future will be posted on this website so please check this page occasionally to ensure that you are happy with any changes. If we make any significant changes, we will make this clear on this website.

Review of this Privacy Notice

We keep this notice under regular review. This notice was last updated in April 2021.

How to complain

Please report any complaint to us using the contact details set out in ‘How to contact us’ below. We hope we can resolve any query or concern you raise about our use of your information. You also have the right to lodge a complaint with the ICO who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

How to contact us

You can contact us by email at info@homestartgnnl.org.uk or by writing to Home-Start Glasgow North and North Lanarkshire, Netherton Community Centre, 358 Netherton Road, Glasgow, G13 1AX.

Our Data Protection Officer/Lead is Jacqueline Luporini, Trustee.